Returns & Exchange Policy
Kuvings Malaysia is committed to your satisfaction and offers a straightforward return process for products that are defective or incorrect upon delivery. We ensure that every home kitchen appliance meets our premium quality standards before it reaches your doorstep.
Notify Our Team
Contact our customer service team within 7 days of receiving your order to report any defects or incorrect items.
Provide Proof of Purchase
Submit a copy of your original invoice along with clear photos or videos showing the issue with the product.
Pack the Appliance
Ensure the product is returned in its original packaging, including all accessories, manuals, and free gifts received.
Inspection and Resolution
Once we receive and inspect the returned unit, we will process your exchange or refund within 7 to 14 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing